A degree is a unit of measurement that describes an angle that is 1/360th of the circumference of a circle.  Travel 360 degrees and you come full circle back to where you started.  A 360 degree customer experience is often described as one…(read more)

For nearly 20 years, I served as a physician broadcaster and medical reporter on television. I did regular reporting for our ABC and CBS stations in Seattle, and also for ABC Network News. I also hosted a weekly program for physicians on Lifetime Medical…(read more)

Have you heard the term Consumerization of IT? If you happen to be a hospital or health system CIO or a member of his or her team, I doubt that I need to explain what that means.  You are feeling the tension of it every day  For the rest of…(read more)

HealthBlog readers may recall reading about an event I facilitated in Brussels just before Christmas last year.  More than 90 customers, partners, developers, clinicians, and government officials gathered in Brussels, Belgium, to discuss Embracing…(read more)

What do you do when your aging voicemail system is at the end of its life and every vendor you talk to wants six figures or more to outfit your organization with a replacement?  That was the dilemma facing Baycrest of Ontario, Canada that is until…(read more)

In my role at Microsoft, I spend a lot of time focusing on clinicians, clinics and hospitals and how information technology is being used to transform health and healthcare delivery around the world.  I go to a lot of industry conferences and meet…(read more)

In the latest on-line edition of Hospital and Health Networks Daily there is an ironic juxtaposition of commentaries.  In one of those commentaries , author and futurist David Ellis ponders the day, perhaps not all that many years away, when machines…(read more)

These days we hear a lot about Connected Health. At Microsoft, we are focused on connecting people, processes, and information using solutions that advance collaboration and help clinicians and other health workers make insightful decisions.  We…(read more)

Regular followers of this blog may have noted a paucity of new posts.  Thats because Ive been on vacation the past two weeks.  My wife and I took a much needed respite in the Canadian Rockies.  We flew to Calgary where we rented a car…(read more)

On the newest episode of Microsoft Health Tech Today we take a look at the challenges and opportunities associated with electronic medical records and the digitization of health information.  My guest on the program is Dr. John Sobeck, a physician…(read more)

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