Based on the experience Angie’s List has had with health care reveiws, there’s no need for physicians to try to game our system — and every reason to be an active participant in it.
Angie’s List doesn’t allow anonymous reviews. We spend a tremendous amount of time and resources ensuring our information is as accurate and fair as it can be. For both our members and physicians.
We started collecting health care reviews last year because out members demanded a reliable forum for sharing their health care experiences. So far, the positive reviews far outweigh the negative experiences relayed.
Our advice to physicians worried about online reviews is to be aware that they’re only going to grow — they’re not going away. Those that offer accountability and ways to participate offer you great insight into how your patients really see you. And that’s a great value.
I found from personal experience that getting feedback from patients helps me be a better doctor. I founded one of the doctor rating website, http://www.DrScore.com, as a way to help doctors get that feedback easily and inexpensively. There’s no perfect rating system, but DrScore uses a scientifically validated survey and is anonymous so that patients feel comfortable giving their doctors open feedback.
Hundreds of doctors use DrScore to get patient feedback and the number keeps going up. DrScore uses technology to help prevent patients or doctors from stuffing the ballot box (we found that it’s very rare for either to be done on our site). There’s no need for doctors to stuff the ballot box anyway. Most patients love their doctors. Of the doctors with 20 or more ratings on DrScore, the average score is 9.3 on a 0-10 scale (with 10 being the best)!.
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2 Responses to How doctors should deal with physician rating sites
Cheryl Reed
May 28th, 2009 at 10:16 am
Based on the experience Angie’s List has had with health care reveiws, there’s no need for physicians to try to game our system — and every reason to be an active participant in it.
Angie’s List doesn’t allow anonymous reviews. We spend a tremendous amount of time and resources ensuring our information is as accurate and fair as it can be. For both our members and physicians.
We started collecting health care reviews last year because out members demanded a reliable forum for sharing their health care experiences. So far, the positive reviews far outweigh the negative experiences relayed.
Our advice to physicians worried about online reviews is to be aware that they’re only going to grow — they’re not going away. Those that offer accountability and ways to participate offer you great insight into how your patients really see you. And that’s a great value.
Cheryl Reed
Angie’s List
Steve Feldman, MD, PhD
May 28th, 2009 at 9:36 pm
I found from personal experience that getting feedback from patients helps me be a better doctor. I founded one of the doctor rating website, http://www.DrScore.com, as a way to help doctors get that feedback easily and inexpensively. There’s no perfect rating system, but DrScore uses a scientifically validated survey and is anonymous so that patients feel comfortable giving their doctors open feedback.
Hundreds of doctors use DrScore to get patient feedback and the number keeps going up. DrScore uses technology to help prevent patients or doctors from stuffing the ballot box (we found that it’s very rare for either to be done on our site). There’s no need for doctors to stuff the ballot box anyway. Most patients love their doctors. Of the doctors with 20 or more ratings on DrScore, the average score is 9.3 on a 0-10 scale (with 10 being the best)!.